![]() ![]() In addition to the ease of triggering customer service interactions and making changes to your service processes, Oracle Engagement Engine also works well with other Oracle Service features to offer you even more functionality. Oracle Engagement Engine also comes with built-in analytics that offer a comprehensive view of your activity, including your current sites and the rules associated with them.Īdditional benefits of Oracle Engagement Engine From the dashboard, you can publish new rules, revise existing rules, and organize them based on your business processes. Here’s an example of a simple rule we’ve created to display a chat inlay when a customer's idle on a particular page for 10 seconds.Īdditionally, the Engagement Engine dashboard allows you to centralize all rule creation and management in one place. Want to offer an Intelligent Advisor interview, trigger a chatbot, or connect a customer with a live agent? It only takes a few clicks. Oracle Engagement Engine makes it easy to adjust your service responses with a simple “if else” rule engine. Alleviate the need for constant updates by using a data-driven, no-code option to capture those micro-moments and initiate the right dynamic experiences. Use Oracle Engagement Engine to create new rules quickly and easilyīecause customer behavior is constantly changing, it’s not realistic to manually code new triggers to address every new micro-moment and the action your customer service system should take to address it. Want to see Oracle Engagement Engine in action? Watch the replay of our recent Cloud Customer Connect session on the power of Oracle Engagement Engine and how it can help you take a proactive approach to engaging with customers! A Cloud Customer Connect account is required to view this content. ![]() For example, if a repeat customer visits your site and you know their recent purchase history, you might offer them a relevant article from your knowledge base or launch a chat session so they can talk to a contact center agent who will have all the necessary data at their fingertips to quickly assist them.
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